Shipping & Returns
1. Shipping
All the orders are shipped from Poland as registered mail or courier parcels and charged according to the official postage rates of the Polish Post and the courier service companies.
The postage for each type of possible shipment will be presented to you when you start processing your order, before it is finally confirmed, so that you can choose the option that suits you best.
You will always be informed by email with the tracking number of the parcel as soon as your order has been dispatched.
We reserve the right to change the shipping method from postal services to courier services for some orders.
2. Processing orders
Processing an order normally takes 2-4 working days. However, if it happens that some of the ordered articles have just gone out of stock, the order will be processed as soon as the stock has been updated.
Also, some of the articles that we sell are prepared on request. A relevant information will normally be found in the description of the article. An order that includes such an article will be dispatched as soon as such an article has been prepared.
3. Delivery times
The delivery time depends on the chosen method of shipment and also on the country to which it is sent.
Economy Parcels by default take the longest to reach the destination, esp. the intercontinental ones (such parcels go by sea).
The estimated delivery times for Economy Parcel are 6-11 working days from the day of the dispatch to European countries, 9-17 working days to Russia, 14-23 working days to South America, 16-24 working days to Africa, 9-21 working days to Asia, 20 working days to Mexico, 4-7 weeks to Canada, 5-7 weeks to the U.S.A., 6-8 weeks to Australia and New Zealand, etc.
For Registered Post / Priority Parcels, it tends to be 4-7 working days from the day of the dispatch for European countries, 6-7 working days for North America and 6-14 working days for other countries.
For courier services, it is usually 2-4 working days from the day of the dispatch for European countries and 3-7 working days from the day of the dispatch for non-European countries.
Express/Expedited courier services take a few days less to arrive than standard.
The delivery times for courier services depend on the particular courier company that transports the parcel.
4. Returns
All the purchased and unused articles can be returned within two weeks from the date of their delivery.
The costs of the return is covered by the Customer.
After the reception of the returned goods and confirming their correct condition, the Customer will receive the return of the total price of the returned goods.
5. Great Britain
Our company is not registered as a VAT payer in Great Britain.
Due to this reason, shipping to Great Britain is only possible for orders bigger than 175€ (excl. shipping).
Orders of smaller amounts cannot be processed.
We are sorry for the inconvenience.
6. Norway
Our company is not registered as a VAT payer in Norway.
Due to this reason, shipping to Norway is only possible for orders bigger than 330€ (excl. shipping).
Orders of smaller amounts cannot be processed.
We are sorry for the inconvenience.
