Orders are shipped from Poland as registered mail and charged according to the official postage rates of the Polish Post.
The postage for each type of possible shipment will be presented to you when you start processing your order, before it is finally confirmed, so that you can choose the option that suits you best.
You will always be informed by email with the tracking number of the parcel as soon as your order has been dispatched.
Processing an order normally takes 2-3 working days. However, if any article has just gone out of stock, it can take more, until the stock has been updated.
The delivery time depends on the chosen method of shipment and also on the country to which it is sent.
Economy Parcels by default take the longest to reach the destination, esp. if it is an intercontinental one (the parcels go by sea).
The estimated delivery times for Economy Parcel are 6-9 working days from the day of the dispatch to European countries, 14-24 working days to South America and Africa, 18-21 working days to Asia, 20 working days to Mexico, 4-7 weeks to Canada, 5-7 weeks to the U.S.A., 6-8 weeks to Australia and New Zealand, etc.
For Registered Post/Priority Parcels, it tends to be 3-6 working days from the day of the dispatch for European countries, 6 working days to North America and 6-14 working days for other countries.
For EMS (Post Office courier service), it is usually 1-4 working days from the day of the dispatch for European countries and 3-7 working days from the day of the dispatch for non-European countries.
By default, parcels are not insured. If you want to have your order shipped as insured, please add the appropriate amount to the total of your order. The insurance fee rate is invariable: 0,50€ for each 25€ (or its part) of the insured value.
If the parcel is stolen from or lost by the Post Office, all the insured value will be returned to the Client. Yet, for the shipments that have not been insured, there is a maximum indemnity/compensation made by the Post Office, presented in DTS (SDR).
The value of DTS (SDR) for a given day can be checked at International Monetary Fund website.
For Registered Post/Priority Parcel the indemnity is set to 30 DTS (SDR) and the postage returned, according to the Universal Postal Union (Convention postale universelle) of Geneva 2008.
For EMS, the indemnity is set to 44.10 DTS (SDR) for parcels up to 5 kg, 65.34 DTS (SDR) for parcels between 5 and 10 kg, 88.21 DTS (SDR) for parcels between 10 and 15 kg, and 111.07 DTS (SDR) for parcels between 15 and 20 kg.
If the value of the products you have ordered is bigger than the value of the indemnity, you might want to consider insuring the parcel as in the other case only the above mentioned indemnity will be returned to your account.
All the purchased articles can be returned within two weeks from the date of the delivery.
The costs of the return is covered by the Customer.
After the reception of the returned goods and confirming their correct condition, the Customer will receive the return of the total price of the returned goods.